sunbet Privacy Policy

sunbet is committed to protecting the privacy and personal data of every player who uses our platform. This Policy applies to all personal information collected through sunbet.bio, including information gathered during account registration, gameplay, financial transactions, customer support interactions, and general browsing of our platform.

sunbet operates as an online sports betting and casino platform serving players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions. As a platform handling financial transactions and personal identity data, we treat data protection as a core operational responsibility, not merely a compliance exercise.

This Policy should be read alongside sunbet's Terms & Conditions and Responsible Gaming policy, both of which contain additional provisions that relate to how your data is handled in specific contexts such as identity verification and self-exclusion requests.

sunbet collects the following categories of personal data from players and platform visitors. We collect only what is necessary to deliver a safe, compliant, and high-quality service.

sunbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification under applicable anti-money laundering obligations.

sunbet collects personal data through the following methods:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to surveys or promotions.
• Automated collection: Technical and usage data collected automatically when you visit sunbet.bio, including via cookies, web beacons, server logs, and similar tracking technologies. This data helps sunbet maintain platform security, prevent fraud, and improve the user experience.
• Payment processors: Transaction confirmation data received from payment partners such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank when you deposit or withdraw funds.
• Third-party game providers: Session data and gameplay records shared by sunbet's integrated game studios — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Spribe — necessary for game settlement and dispute resolution.
• Identity verification services: Data received from third-party KYC providers engaged to verify the authenticity of identity documents submitted by players.

sunbet processes your personal data on the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing required to fulfil the agreement between you and sunbet — including account creation, payment processing, bet settlement, and customer support.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money laundering (AML) checks, age verification, identity verification (KYC), fraud prevention, and record-keeping requirements.
• Legitimate interests: Processing carried out in the legitimate interests of sunbet, such as platform security monitoring, fraud detection, responsible gaming assessments, product improvement, and analytics — where such interests are not overridden by your fundamental rights.
• Consent: Processing for which you have provided explicit consent, such as receiving promotional communications or participating in optional loyalty programmes. You may withdraw consent at any time without affecting the lawfulness of prior processing.

sunbet uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and securing your sunbet player account, including authentication and access control.
• Service delivery: Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and banking partners; settling bets; crediting winnings; and delivering game content.
• Identity and age verification: Confirming that you are aged 18 or over and verifying the accuracy of the personal details you have provided, as required by our anti-fraud and responsible gaming obligations.
• Fraud prevention and platform security: Monitoring for suspicious activity, multiple account creation, bonus abuse, money laundering patterns, and other threats to the integrity of the sunbet platform.
• Responsible gaming: Assessing gaming behaviour to identify potential indicators of problem gambling and delivering appropriate interventions, deposit limit reminders, or self-exclusion support.
• Customer support: Responding to enquiries, resolving disputes, and managing complaints submitted by players.
• Legal compliance: Meeting sunbet's obligations under applicable laws, including cooperation with law enforcement or regulatory authorities where legally required.
• Platform improvement: Analysing usage patterns to improve the sunbet interface, game selection, payment flows, and overall player experience.
• Marketing (with consent): Sending promotional offers, bonus notifications, and seasonal campaign communications to players who have opted in to receive such messages. You can opt out at any time.

sunbet does not use automated decision-making processes that produce legal or similarly significant effects on players without human review and a right of appeal.

sunbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. sunbet may share your personal data only in the following circumstances and only to the extent strictly necessary:

• Payment service providers: Transaction data shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank solely to process your deposits and withdrawals.
• Game studio partners: Gameplay session data shared with integrated studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe for the purpose of game delivery, result verification, and dispute resolution.
• KYC and fraud prevention providers: Identity documents and verification data shared with contracted third-party providers who assist sunbet in meeting its age verification and anti-money laundering obligations. All such providers are bound by strict data processing agreements.
• Legal and regulatory authorities: Personal and financial data disclosed to law enforcement agencies, financial intelligence units, or other competent authorities when sunbet is legally required to do so — for example, pursuant to a valid court order or anti-money laundering reporting obligation.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of sunbet's business operations, player data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third parties with whom sunbet shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to prohibit onward transfer to unauthorised parties.

sunbet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your browser or device. sunbet uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and layout choices to personalise your sunbet experience across sessions.
• Analytics cookies: Collect anonymised or pseudonymised data about how players navigate the platform — which pages are visited most, where sessions are abandoned, and how new features are adopted. This data informs product improvements.
• Security cookies: Used by sunbet's fraud detection and bot-prevention systems to distinguish legitimate player sessions from automated or malicious access attempts.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the sunbet platform. sunbet does not use third-party advertising or retargeting cookies to serve you advertisements on external websites.

sunbet retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data and KYC records: Retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gameplay and bet records: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for a minimum of two (2) years from the date of the interaction.
• Technical and usage logs: Retained for up to twelve (12) months for security monitoring and platform diagnostics.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, sunbet will securely delete or anonymise your personal data in accordance with its internal data destruction procedures. Where anonymisation is used, the resulting data can no longer be attributed to you personally and may be retained indefinitely for statistical analysis.

sunbet employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and sunbet's servers, ensuring that login credentials, payment information, and personal data are protected in transit.
• Encrypted storage of sensitive data fields — including financial account numbers and identity document scans — within sunbet's secure database infrastructure.
• Role-based access controls ensuring that sunbet staff can only access personal data to the extent strictly required by their job function. All access is logged and subject to audit.
• Regular security assessments including vulnerability scanning and penetration testing of sunbet's platform infrastructure.
• Two-factor authentication available to players for additional account security, and mandated for administrative access to sunbet's internal systems.
• Incident response procedures governing sunbet's response in the event of a data security incident, including notification obligations to affected players where required.

While sunbet takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your sunbet account and to report any suspected unauthorised access immediately to [email protected].

As a sunbet player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the sunbet support team at [email protected] with the subject line "Data Rights Request — [Your Username]".

sunbet will respond to all verified data rights requests within thirty (30) calendar days of receipt. Where a request is particularly complex or voluminous, sunbet may extend this period by a further thirty (30) days and will notify you accordingly. There is no charge for reasonable data rights requests.

sunbet's services are strictly intended for adults aged 18 years and over. sunbet does not knowingly collect, store, or process personal data belonging to persons under the age of 18. If you are a parent or guardian and believe that a minor has created a sunbet account or submitted personal data to sunbet, please contact us immediately at [email protected]. sunbet will promptly investigate and, upon confirmation, delete the minor's data and close the associated account.

sunbet strongly recommends that parents and guardians install parental control or filtering software on devices accessible to minors to prevent accidental or intentional access to online gambling platforms. Age verification checks are conducted as part of the sunbet account registration and KYC process precisely to prevent underage gambling.

The sunbet platform may, from time to time, display references to or information about third-party services such as payment providers, game studios, and sports data feeds. sunbet is not responsible for the privacy practices of any third-party service. Any personal data you submit directly to a third party — for example, when initiating a bKash transfer through the bKash app — is governed by that third party's own privacy policy.

sunbet does not embed third-party advertising networks, social media tracking pixels, or external analytics services that would allow third parties to collect data about your sunbet browsing behaviour for their own purposes.

sunbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, sunbet will update the effective date displayed at the top of this page and, where practicable, notify active players via their registered email address or through an in-platform notification.

Your continued use of the sunbet platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you disagree with a material change to this Policy, you may request account closure and data deletion by contacting [email protected].

Last updated: 1 January 2026  ·  Version: 2026.1  ·  Effective date: 1 January 2026

If you have any questions, concerns, or requests relating to this Privacy Policy or sunbet's handling of your personal data, please contact the sunbet data team through the following channels:

• Email: [email protected] — use the subject line "Privacy Enquiry — [Your Username]" for faster routing
• Live Chat: Available 24/7 within your sunbet account dashboard after login
• WhatsApp: +880 1700 000000 (message only — no voice calls; Bangladesh Standard Time UTC+6)

sunbet aims to acknowledge all privacy-related enquiries within 48 hours (Bangladesh Standard Time) and to resolve them within 30 calendar days. Formal data rights requests (access, erasure, portability) must be submitted in writing via email to ensure a documented audit trail.