sunbet is committed to providing a safe, fair, and controlled gaming environment for every player in Bangladesh. We believe that responsible gaming is not just a policy — it is a core part of how we operate every single day.
Gambling should always be an enjoyable form of entertainment — not a source of stress, financial hardship, or personal harm. These six principles define sunbet's commitment to player wellbeing across Bangladesh.
Every player is verified as 18 or over before being permitted to deposit or wager on the sunbet platform.
Set daily, weekly, or monthly deposit caps that restrict how much you can add to your sunbet account.
Take a short break from sunbet for 24 hours, 1 week, or up to 6 weeks — no wagering during the break.
Permanently or temporarily block all access to your sunbet account if gambling is becoming a problem.
Cap the maximum amount you can lose within a given period to keep gambling within affordable boundaries.
Our dedicated responsible gaming support team is available around the clock via live chat and email.
sunbet operates exclusively for adults aged 18 years and above. This is a firm, non-negotiable requirement for every player in Bangladesh and internationally. We enforce this through a mandatory identity and age verification process — known as KYC — that every new account holder must complete before any deposit or wager is permitted.
During KYC, players are required to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming their date of birth. Accounts where age cannot be verified to sunbet's satisfaction will be suspended pending further documentation or permanently closed if the player is found to be under 18.
Parental guidance: If you share a device with a minor, we strongly recommend installing parental control software to prevent accidental access to online gambling platforms. sunbet takes child safety seriously and supports all measures that keep gambling away from underage individuals.
Bangladesh National Identity Card accepted as primary age-verification document.
Valid passport also accepted for players who do not hold a Bangladeshi NID.
sunbet provides a comprehensive suite of self-management tools accessible directly from your account dashboard. These tools are free, immediate, and designed to help you maintain full control of your gaming activity at all times.
Set a maximum deposit amount for any rolling time period to ensure your spending never exceeds what you can comfortably afford to lose.
Cap the maximum net loss you can sustain within a specified period. Once the limit is reached, sunbet will suspend wagering for the rest of that period.
Take a short, structured break from sunbet. During a time-out, your account is suspended for wagering but remains accessible for withdrawal of existing balances.
If you feel gambling is seriously affecting your life, self-exclusion allows you to close your sunbet account for a defined period or permanently.
How to activate these tools: Log in to your sunbet account, navigate to Account Settings → Responsible Gaming, and select the tool you wish to apply. All tools take effect within minutes of activation. If you have difficulty accessing these settings, contact our 24/7 live chat support team for immediate assistance.
Problem gambling can develop gradually and is not always easy to identify in yourself. The following warning signs may indicate that gambling is moving from entertainment to a harmful habit. If any of these apply to you, we encourage you to act now.
Continuing to gamble in an attempt to recover money you have already lost — often increasing bet sizes in the process.
Wagering money set aside for rent, groceries, household expenses, or family obligations such as school fees.
Feeling unable to walk away from a gaming session despite telling yourself you will stop after the next bet or round.
Borrowing money from friends, family, or financial institutions specifically to fund gambling activity on any platform.
Missing work, neglecting family duties, or withdrawing from social activities in order to spend more time gambling.
Experiencing strong mood swings — anxiety, irritability, or depression — that are directly tied to gambling wins and losses.
Concealing the amount of time or money spent gambling from family members, friends, or a partner.
Using gambling as a primary way to cope with stress, anxiety, loneliness, or personal problems rather than addressing those issues directly.
Needing to bet progressively larger amounts to experience the same level of excitement or satisfaction from gambling.
You are not alone. Problem gambling is a recognised behavioural condition, not a personal failing. Thousands of people in Bangladesh and around the world seek help each year and successfully regain control. sunbet's support team is here to help you take the first step — at any time of day or night.
This short self-assessment is adapted from internationally recognised responsible gambling frameworks. Answer honestly — it is for your benefit alone. If you answer "Yes" to three or more questions, sunbet strongly encourages you to contact our support team or consider using a self-exclusion or time-out tool today.
Your answers are private. This assessment is not recorded or monitored by sunbet. It is a personal reflection tool to help you evaluate your relationship with gambling.
Have you ever gambled with money that was needed for essential expenses such as rent, food, bills, or your children's education?
Have you ever lied to someone close to you about how much time or money you spend gambling?
Have you felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you ever returned to gambling the day after a big loss with the intention of winning back what you lost?
Have you ever borrowed money or sold personal possessions to fund gambling activity?
Has gambling caused serious problems in your relationships, at work, or with your mental or physical health?
Do you find yourself thinking about gambling frequently — planning your next session or reliving past wins and losses?
Have you ever gambled to escape feelings of stress, sadness, worry, or boredom rather than for entertainment?
Have you ever made unsuccessful attempts to control, cut back, or stop your gambling activity?
Have you ever felt deep guilt, shame, or regret after a gambling session, regardless of whether you won or lost?
If gambling is affecting your life or the lives of people around you, please do not wait. sunbet's responsible gaming team is available 24 hours a day, 7 days a week, across Bangladesh Standard Time (UTC+6).
The fastest way to reach sunbet's responsible gaming team. Available inside your account dashboard at any time.
Write to us at [email protected] with the subject line "Responsible Gaming Request" for priority handling.
Send a message to +880 1700 000000. Message-only service; no voice calls. Bangladesh Standard Time (UTC+6).
Access deposit limits, loss caps, time-outs, and self-exclusion instantly from Account Settings → Responsible Gaming.
External helplines: If you need confidential support beyond sunbet, please reach out to a qualified counsellor or mental health professional in your area. Kaan Pete Roi (Bangladesh) operates a 24/7 emotional support line for those experiencing distress. sunbet encourages all players to seek professional help without hesitation.
Now that you know how sunbet keeps you protected, head back to the platform and enjoy cricket betting, live casino, slots, and more — all within the safe limits you control.
18+ only. Gambling involves risk. Please play responsibly. sunbet is committed to safe and fair gaming for all players in Bangladesh.